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Passenger Management
- 1/20If you allow passengers to board before the vehicle has fully stopped
Passengers must only board after the bus has come to a complete stop. Drivers are responsible for controlling doors and ensuring safe entry.
When you do not clearly communicate delays to passengers
Professionalism includes informing passengers of unexpected stops or delays. Keeping them updated maintains trust and reduces conflict.
If you let passengers stand near the front or stairwell
Stairwells and the drivers area must remain clear. Standing too close to the driver or doors is a hazard and against regulations.
When you ignore a disruptive or aggressive passenger
Drivers must stay calm and use radio/contact center support when needed. In serious cases, notify authorities or pull over in a safe place.
If you fail to ensure passenger safety during emergency stops
Announce emergency stops clearly and reduce speed gradually. Check mirrors before braking and warn passengers verbally if needed.
When you do not assist passengers with disabilities
Provide assistance boarding and securing mobility devices. Accessibility features like ramps must be used properly, with respect and care.
If you ignore maximum capacity rules
Buses have legal passenger limits based on seats and standing space. Exceeding this compromises ventilation, movement, and emergency evacuation.
When you drive away while a passenger is boarding or exiting
Confirm all doors are closed, and passengers are clear before moving. Use mirrors and cameras to check blind spots at bus stops.
If passengers argue or fight during the ride
Address verbal conflicts early and involve security or authorities for physical altercations. Your role is to maintain a calm, safe travel environment.
When passengers are playing loud music or shouting
Ask passengers to lower volume or speak quietly. Excessive noise reduces your ability to hear horns, sirens, or internal mechanical issues.
If you do not secure items left in the aisle
Aisles and exits must remain free of baggage or belongings. If luggage is unsecured, ask passengers to relocate it safely.
When children are not properly seated
Children should be seated securely. If safety belts are available, they must be used. Bus operators must be alert when transporting school groups.
If you do not check for sleeping passengers at the end of a trip
Always check your vehicle at the end of the route. Unattended passengers may panic, overheat, or face other risks.
When passengers are allowed to eat or drink unsafely
Eating and drinking on a bus should be restricted, especially in motion. Spilled liquids or food can damage interiors and cause injuries.
If you allow intoxicated passengers to board
It is your right to refuse boarding to visibly intoxicated or unsafe individuals. If necessary, involve law enforcement or management support.
When you do not greet passengers professionally
A professional greeting builds rapport. Even small courtesies like nodding or saying “welcome” improve passenger cooperation and mood.
If you fail to explain safety procedures to new groups
School groups or tourists may be unfamiliar with local bus rules. Brief them on emergency exits, behavior expectations, and seatbelt use if applicable.
When a passenger presses the stop request button
Stop at the next legal stop when signaled. Ignoring requests may lead to complaints or confusion. Always confirm the stop was understood and acknowledged.
If you speak rudely to a passenger
Even under pressure, remain calm and respectful. Negative interactions can result in formal reports, fines, or job penalties.
When passengers do not understand posted signage
Ensure destination signs, fare notices, and safety information are clear and visible. Assist passengers with language or literacy issues when possible.